Last Updated: 22 September 2026
This website is operated by Berber Knots. Throughout the Site, the terms “we”, “us”, and “our” refer to Berber Knots.
By accessing www.berberknots.com, using our services, or placing an order, you agree to these Terms and Conditions together with the policies referenced below. Please read them carefully before using our Site or purchasing from us.
1. Use of Our Online Store
By using our Site, you confirm that you have the legal capacity required to use our services and enter into transactions under the laws applicable to you.
You agree not to use our Site, products, or services for any unlawful or unauthorized purpose or in any way that violates applicable local, national, or international laws or regulations.
2. General Conditions
We reserve the right to refuse, restrict, suspend, or cancel service where reasonably necessary and permitted by applicable law, including in cases involving suspected fraud, misuse, security risks, unlawful activity, or material breaches of these Terms.
You may not reproduce, duplicate, copy, sell, resell, exploit, or commercially use any portion of our Site or services without our prior written permission, except where permitted by applicable law.
Payments are processed through secure third-party payment providers, and we use reasonable technical and organizational measures designed to protect information transmitted through our website.
3. Accuracy and Timeliness of Information
We make reasonable efforts to keep information on our Site accurate and up to date. However, errors, omissions, or outdated information may occasionally occur.
Information on the Site may be updated, corrected, or changed when reasonably necessary.
Nothing in this section limits any mandatory rights that apply to consumers under applicable law.
4. Changes to Services, Products, or Prices
Product availability, features, descriptions, and prices may change from time to time.
We reserve the right to modify, suspend, or discontinue products or services where reasonably necessary.
Changes to displayed prices will not normally affect an order that has already been successfully completed and accepted, except where there is an obvious pricing error, payment issue, or where otherwise permitted by applicable law.
If a significant pricing or product information error affects an order, we may contact you to explain the situation and offer an appropriate solution.
5. Products, Handmade Characteristics & Descriptions
We aim to describe and display our products as accurately as reasonably possible.
Because many Berber Knots products are handmade, small variations may naturally occur in:
- Color
- Dimensions
- Pattern placement
- Texture
- Wool appearance
- Handmade details
These natural variations are part of handmade craftsmanship and do not necessarily constitute defects.
Colors may also appear slightly different depending on your screen, device settings, lighting conditions, photography, or the characteristics of natural materials.
Custom and personalized products may also vary slightly from digital previews, samples, or reference images due to the handmade production process.
Returns, refunds, and exchanges are subject to our Return & Refund Policy.
6. Custom & Personalized Orders
Some products may be created according to customer specifications, including custom sizes, custom colors, custom patterns, personalized designs, or other requested modifications.
Customers are responsible for reviewing and confirming the specifications provided when placing a custom order.
Where permitted by applicable law, products made specifically according to a customer’s individual specifications or clearly personalized may be subject to different cancellation or return conditions.
This does not affect your rights if an item is damaged, defective, incorrect, or does not reasonably correspond to the agreed specifications.
Please review our Return & Refund Policy for further information.
7. Orders and Order Acceptance
Submitting an order through our Site does not necessarily mean that the order has been finally accepted.
An order may be subject to payment authorization, product availability, fraud screening, shipping availability, or verification of order information.
We may refuse or cancel an order where reasonably necessary, including in situations involving:
- Payment failure or inability to authorize payment
- Suspected fraud or unauthorized payment activity
- Incorrect pricing or product information
- Product or material unavailability
- Shipping restrictions
- An incomplete or invalid delivery address
- Orders that appear to be placed for unlawful or abusive purposes
If we cancel an order after receiving payment, any applicable refund will be processed to the original payment method in accordance with our policies.
8. Billing and Account Information
You agree to provide accurate, complete, and current billing, shipping, contact, and payment information when placing an order.
You are responsible for ensuring that you are authorized to use the payment method submitted for your transaction.
Please update or notify us promptly if important information relating to your order changes.
9. Payments and Currency
Available payment methods are displayed at checkout and may vary depending on your location, currency, or payment provider.
The final amount and currency applicable to your order will be displayed at checkout before payment is completed.
Payment providers, banks, or card issuers may apply their own currency conversion rates, international transaction fees, or other charges. Such charges are determined by the relevant provider and are outside the control of Berber Knots.
For additional information, please review our Payment Policy.
10. Shipping and Delivery
Shipping availability, estimated delivery times, tracking, customs information, and delivery conditions are described in our Shipping Policy.
Delivery estimates are provided in good faith but may be affected by customs procedures, carrier operations, weather conditions, public holidays, local delivery conditions, or other circumstances outside our reasonable control.
Customers are responsible for providing a complete and accurate delivery address.
11. Customs, Taxes & Import Charges
International orders may be subject to customs duties, import taxes, VAT, handling charges, or other fees imposed by the destination country or local authorities.
Unless explicitly stated otherwise at checkout, such charges are the responsibility of the customer.
Berber Knots does not control charges imposed by customs authorities and cannot determine in advance whether such charges will apply.
12. Third-Party Tools and Services
Our Site may use or provide access to services, tools, payment systems, plugins, applications, or technologies operated by third parties.
We do not control all aspects of these third-party services.
Your use of third-party services may also be subject to the terms and privacy policies of the relevant provider.
13. Third-Party Links
Our Site may contain links to websites operated by third parties.
We are not responsible for the content, availability, security, privacy practices, products, or services of third-party websites.
We encourage you to review the relevant terms and privacy policies before using third-party websites or services.
14. Customer Reviews, Feedback & Submitted Content
If you voluntarily submit a review, testimonial, photograph, suggestion, feedback, or other content specifically intended for publication or promotional use, you grant Berber Knots permission to use, reproduce, display, and share that content for reasonable business and promotional purposes, subject to applicable law.
You remain responsible for content you submit and should not provide material that infringes the rights of another person or violates applicable law.
Private customer-service messages, payment information, and personal information are not treated as public promotional content merely because you communicate them to us.
Our handling of personal information is described in our Privacy Policy.
15. Personal Information
Your submission and our processing of personal information are governed by our Privacy Policy.
Depending on your location, additional privacy rights may apply under relevant data protection laws.
16. Errors, Inaccuracies & Omissions
Our Site may occasionally contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, availability, shipping, or other information.
We reserve the right to correct such errors and update information when reasonably necessary.
If a material error affects an order you have already placed, we may contact you to explain the issue and provide an appropriate option, which may include confirming the corrected information or cancelling and refunding the affected order.
17. Prohibited Uses
You may not use the Site or its content to:
- Engage in unlawful activity
- Violate applicable laws or regulations
- Infringe intellectual property or other legal rights
- Transmit malicious code, malware, or harmful technology
- Attempt unauthorized access to our systems or accounts
- Interfere with the security or normal operation of the Site
- Collect personal information unlawfully
- Engage in fraudulent, deceptive, or abusive conduct
We may restrict or terminate access to the Site where reasonably necessary in response to prohibited or unlawful conduct.
18. Intellectual Property
Unless otherwise stated, content on the Berber Knots website, including text, product descriptions, photographs, graphics, logos, design elements, and other original content, is owned by or licensed to Berber Knots and is protected by applicable intellectual property laws.
You may use the Site for personal and lawful shopping purposes. You may not reproduce or commercially exploit protected Site content without our permission, except where permitted by applicable law.
19. Disclaimer and Limitation of Liability
We make reasonable efforts to provide a secure, functional, and accurate website, but we cannot guarantee that the Site will always operate without interruption, delay, technical error, or temporary unavailability.
To the maximum extent permitted by applicable law, Berber Knots will not be responsible for indirect or consequential losses resulting solely from circumstances outside our reasonable control.
Nothing in these Terms excludes, restricts, or limits any liability or consumer right that cannot lawfully be excluded or limited under applicable law.
In particular, nothing in these Terms affects your mandatory legal rights relating to defective, damaged, incorrect, or non-conforming goods where those rights apply.
20. Indemnity
To the extent permitted by applicable law, you agree to be responsible for losses, claims, or reasonable expenses arising directly from your unlawful use of the Site or a material breach of these Terms.
This section does not apply where such responsibility would be prohibited or restricted by applicable consumer law.
21. Severability
If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be limited or removed only to the extent necessary, and the remaining provisions will continue in effect.
22. Suspension or Termination
We may suspend or terminate access to our Site or services where reasonably necessary, including in cases of fraud, unlawful activity, misuse, security threats, or material breach of these Terms.
Termination does not affect rights or obligations that arose before termination.
23. Entire Agreement
These Terms and Conditions, together with the policies incorporated by reference, form the agreement governing your use of the Site and purchases from Berber Knots.
Relevant policies include:
If there is an inconsistency between these Terms and a specific policy relating to a particular matter, the more specific policy will generally apply to that matter, subject to applicable law.
24. Governing Law & Consumer Rights
These Terms are governed by the laws of Morocco, subject to any mandatory consumer protection rights that may apply to you under the laws of the country in which you reside.
Nothing in these Terms is intended to deprive consumers of rights or protections that cannot lawfully be excluded, restricted, or waived.
If you are located in the European Union (EU), European Economic Area (EEA), or another jurisdiction providing mandatory consumer protections, you may have additional rights under the laws applicable to you.
25. Disputes
If you have a concern or dispute concerning an order or our services, we encourage you to contact us first so that we can try to resolve the matter directly.
Any dispute that cannot be resolved informally will be handled in accordance with applicable law and any mandatory jurisdictional rights available to the customer.
26. Changes to These Terms
We may update these Terms from time to time to reflect changes in our services, policies, business practices, or legal requirements.
The current version will be published on this page with an updated revision date.
Changes will apply from the date they are published, subject to applicable law, and will not normally alter rights or obligations relating to completed transactions retroactively.
27. Contact Information
If you have questions about these Terms and Conditions, please contact us:
Store Name: Berber Knots
Phone: +212708497570
Email: support@berberknots.com
Business Hours: Monday–Friday, 8:00 AM–6:00 PM (Morocco local time)
Address: 352 Lot My Massoud Sidi Said, Meknes, Mamek, 50000, Morocco.