Last Updated: 22 September 2026
This Privacy Policy explains how Berber Knots (“we”, “us”, or “our”) collects, uses, shares, and protects your personal information when you visit www.berberknots.com, place an order, create an account, contact us, or otherwise use our website and services (the “Site”).
This Privacy Policy applies to visitors and customers worldwide.
Who We Are
Berber Knots operates www.berberknots.com and is based in Morocco.
Address: 352 Lot My Massoud Sidi Said, Meknes, Mamek, 50000, Morocco.
Email: support@berberknots.com
Phone: +212708497570
Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our services, business practices, technologies, or legal requirements. When we make changes, we will update the “Last Updated” date at the top of this page.
What Information We Collect
We may collect personal information directly from you, automatically when you use the Site, and from service providers that help us operate our business.
Information you provide to us may include:
- Your name
- Billing and shipping address
- Email address
- Phone number
- Order and transaction details
- Account information, if you create an account
- Messages, inquiries, reviews, or other information you choose to provide
- Information you provide when requesting a custom or personalized order
Information collected automatically may include:
- IP address
- Device type
- Browser type
- Operating system
- General location information derived from your IP address
- Pages viewed and interactions with the Site
- Referral information
- Cookie identifiers and similar technologies
- Information about how you use and interact with our Site
Information we may receive from third parties includes:
- Payment processors and payment service providers
- Shipping and delivery providers
- Website hosting and e-commerce service providers
- Analytics providers
- Advertising and marketing platforms
- Fraud prevention and security providers
Payment Information
Payments are processed through third-party payment providers. We do not normally receive or store your full payment card details. Payment providers may collect and process your payment information in accordance with their own privacy policies and security requirements.
How We Use Your Information
We may use your personal information to:
- Process, manage, and fulfill your orders
- Arrange shipping and delivery
- Process payments, refunds, or order adjustments
- Communicate with you about your order
- Respond to questions, requests, and customer support inquiries
- Manage customer accounts
- Provide custom or personalized products and services
- Improve our Site, products, services, and customer experience
- Understand how visitors use our Site
- Detect and prevent fraud, misuse, and security threats
- Comply with legal, tax, accounting, and regulatory obligations
- Send marketing communications where permitted and, where required, with your consent
- Measure and improve advertising and marketing performance where permitted by applicable law
Legal Bases for Processing
Depending on where you live and the applicable law, we may process your personal information on one or more of the following legal bases:
- Contract: when processing is necessary to provide products or services you have ordered or requested.
- Legal obligation: when we are required to process information to comply with applicable laws, tax requirements, accounting obligations, or lawful requests.
- Legitimate interests: when processing is reasonably necessary to operate, protect, improve, or understand our business and services, provided those interests are not overridden by your rights where applicable.
- Consent: where applicable, such as for certain marketing communications, advertising technologies, or non-essential cookies.
Cookies and Similar Technologies
We use cookies and similar technologies to operate our Site, remember preferences, understand how visitors use our Site, improve our services, and, where permitted, measure and personalize advertising.
Some cookies are necessary for the Site to function properly. Other cookies, such as analytics or advertising cookies, may be optional. Where consent is required by applicable law, we request your consent before using non-essential cookies.
You may be able to manage your cookie preferences through the cookie controls available on our Site. You can also control certain cookies through your browser settings. Disabling some cookies may affect the functionality of certain features of the Site.
How We Share Your Information
We do not sell your personal information in the ordinary meaning of selling personal data for money.
We may share personal information when reasonably necessary with:
- Payment processors and payment service providers
- Shipping carriers and delivery partners
- Website hosting, technical, and e-commerce service providers
- Analytics providers
- Advertising and marketing platforms, where permitted by applicable law
- Fraud prevention, cybersecurity, and security providers
- Professional advisers such as accountants, legal advisers, or consultants where necessary
- Government, regulatory, law-enforcement, or other authorities where required by applicable law
- A buyer, successor, or other relevant party in connection with a merger, acquisition, restructuring, or sale of all or part of our business, where legally permitted
International Data Transfers
Berber Knots is based in Morocco and works with service providers that may operate in different countries. As a result, your personal information may be processed or stored outside the country in which you live.
Where applicable law requires specific safeguards for international transfers of personal information, we take appropriate measures designed to protect that information. Depending on the circumstances, these safeguards may include contractual protections such as Standard Contractual Clauses or other legally recognized transfer mechanisms.
Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, providing customer support, maintaining appropriate business and transaction records, resolving disputes, preventing fraud, and complying with legal, tax, accounting, or regulatory requirements.
Retention periods may vary depending on the type of information, the purpose for which it was collected, and applicable legal requirements.
Data Security
We use reasonable technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
Your Privacy Rights
Your privacy rights may vary depending on where you live and the laws that apply to you.
Customers and Visitors in Morocco
Under applicable Moroccan data protection law, you may have rights concerning your personal information, including rights to access your personal information, request correction or updating of inaccurate information, and object to certain processing where applicable.
Customers and Visitors in the European Union and European Economic Area
If you are located in the European Union (EU) or European Economic Area (EEA), and applicable data protection law applies to our processing of your personal information, you may have certain rights, subject to applicable conditions and exceptions, including:
- The right to be informed about how your personal information is processed
- The right to access your personal information
- The right to request correction of inaccurate or incomplete information
- The right to request deletion of your personal information in certain circumstances
- The right to request restriction of processing in certain circumstances
- The right to data portability where applicable
- The right to object to certain processing, including certain direct marketing activities
- The right to withdraw consent at any time where processing is based on consent
- The right to lodge a complaint with the relevant data protection authority
Withdrawing consent does not affect the lawfulness of processing carried out before consent was withdrawn.
Customers and Visitors in Other Countries
Depending on where you live, local privacy laws may provide additional rights concerning your personal information. Where such laws apply to us, we will respect the rights required by applicable law.
How to Exercise Your Privacy Rights
To make a privacy request, please contact us at support@berberknots.com.
Please provide enough information for us to understand and respond to your request. Where reasonably necessary or required by law, we may ask you to verify your identity before completing a request.
We will respond to valid requests in accordance with the timeframes and requirements established by applicable law.
Marketing Communications
If you have chosen to receive promotional emails from us, you may unsubscribe at any time by using the unsubscribe option included in our marketing communications or by contacting us.
You may still receive non-promotional communications that are necessary for your orders, transactions, customer service requests, or account administration.
Children’s Privacy
Our Site and services are not directed to children under the age of 16, and we do not knowingly collect personal information from children under 16. If you believe that a child has provided us with personal information, please contact us so that we can review the situation and take appropriate action.
External Links
Our Site may contain links to websites or services operated by third parties. We are not responsible for the privacy practices, security, or content of third-party websites. We encourage you to review their privacy policies before providing them with personal information.
Contact Us
If you have questions about this Privacy Policy, how we handle your personal information, or would like to exercise a privacy right, please contact us:
Store Name: Berber Knots
Phone: +212708497570
Email: support@berberknots.com
Business Hours: Monday–Friday, 8:00 AM–6:00 PM (Morocco local time)
Address: 352 Lot My Massoud Sidi Said, Meknes, Mamek, 50000, Morocco.