Last Updated: 22 September 2026
At Berber Knots, we want your shopping experience to be clear and worry-free. This Shipping Policy explains our shipping times, delivery methods, tracking, customs, and other important information for orders shipped worldwide.
Order Processing and Delivery Schedule
Once you place an order on our website, our team will begin processing it. Please note the following estimated schedule:
- Order Cutoff Time: 12:00 PM (Morocco local time)
- Order Handling Time: 1–3 business days (Monday–Friday)
- Transit Time: 3–8 business days (Monday–Friday)
- Total Delivery Time: 4–11 business days, depending on the delivery destination.
Delivery times are estimates and may vary depending on the destination, carrier operations, customs processing, public holidays, weather conditions, or other circumstances outside our reasonable control.
Shipping Rates
- Free worldwide shipping
Unless otherwise stated at checkout, Berber Knots does not charge an additional standard shipping fee for orders delivered to supported destinations.
Order Tracking
Once your order has been shipped, you will receive a confirmation email containing your tracking information.
You can also monitor your shipment through our Track Order page.
Shipping Carriers
We typically ship orders using trusted international carriers such as DHL and FedEx. Depending on the destination and availability, another suitable tracked carrier may be used.
Shipping Regions
We ship worldwide to destinations supported by our shipping carriers.
In rare cases, delivery may not be available to a particular country, region, or address due to carrier restrictions, local regulations, or circumstances beyond our control. If we are unable to ship your order, we will contact you.
Customs, Duties & Import Charges
International shipments may be subject to customs duties, import taxes, VAT, handling charges, or other fees imposed by the destination country or local authorities.
Unless explicitly stated otherwise at checkout, these charges are not included in the product price and are the responsibility of the customer.
Berber Knots does not control these charges and cannot determine in advance whether they will apply or how much they will be.
Customs procedures may also cause additional delivery delays. Such delays are outside the reasonable control of Berber Knots.
Shipping Address
Please make sure that your shipping address is complete and accurate before placing your order.
If you notice an error in your shipping address, please contact us as soon as possible at support@berberknots.com.
Once an order has been shipped, we may not be able to change or redirect the delivery address.
Failed Deliveries & Incorrect Addresses
Berber Knots is not responsible for delivery delays or failed deliveries resulting from an incomplete or incorrect address provided by the customer.
If a package is returned to us because of an incorrect address, unsuccessful delivery attempts, refusal of delivery, or failure to collect the package, reasonable reshipping costs may be the customer’s responsibility, subject to applicable law.
Damaged Packages
If your order arrives damaged, please contact us as soon as possible. Where possible, we recommend contacting us within 48 hours of delivery so that we can quickly document the issue with the shipping carrier.
Please provide:
- Your order number
- Photos of the damaged item
- Photos of the outer packaging
- Any visible damage to the shipping box or wrapping
We will review the situation and work with you and the carrier to determine the appropriate solution.
The recommended 48-hour notification period does not limit any mandatory consumer rights that may apply under applicable law.
Lost Packages
If tracking information indicates that a package may be lost in transit, please contact us.
We will work with the shipping carrier to investigate the shipment. Depending on the outcome of the carrier’s investigation and the circumstances of the order, an appropriate solution may include a replacement, refund, or another resolution.
Delivery Delays
Although we aim to deliver orders within the estimated timeframe, delays may occasionally occur due to customs processing, carrier disruptions, weather conditions, public holidays, local delivery conditions, or other circumstances outside our reasonable control.
If your shipment appears significantly delayed, please contact us and we will assist you in checking its status.
Contact Us
If you have any questions about shipping or delivery, please contact us:
Store Name: Berber Knots
Phone: +212708497570
Email: support@berberknots.com
Business Hours: Monday–Friday, 8:00 AM–6:00 PM (Morocco local time)
Address: 352 Lot My Massoud Sidi Said, Meknes, Mamek, 50000, Morocco.