{"id":76,"date":"2025-08-23T01:36:02","date_gmt":"2025-08-23T01:36:02","guid":{"rendered":"https:\/\/berberknots.com\/?page_id=76"},"modified":"2025-08-23T01:36:04","modified_gmt":"2025-08-23T01:36:04","slug":"faq","status":"publish","type":"page","link":"https:\/\/berberknots.com\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\n<h3 class=\"nm-block-heading wp-block-heading\">1. Where are your rugs made?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Every rug is handwoven in the <strong>Middle Atlas region of Morocco<\/strong>, the birthplace of the famous Beni Mrirt rugs. Our artisans use traditional weaving methods that have been passed down for generations.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"nm-block-heading wp-block-heading\">2. Are your rugs authentic Berber rugs?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Yes. All of our rugs are woven by Berber artisans in Morocco. While many people search for \u201cBeni Ourain rugs,\u201d our specialty is the <strong>Beni Mrirt rug<\/strong>, known for its thicker pile, higher knot density, and luxurious softness.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"nm-block-heading wp-block-heading\">3. How long does it take to receive my rug?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Because all rugs are <strong>made-to-order<\/strong>, production takes about <strong>4\u20138 weeks<\/strong>, depending on the size and design. Once completed, we ship with <strong>FedEx Express<\/strong>, and delivery worldwide usually takes <strong>3\u20137 business days<\/strong>.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"nm-block-heading wp-block-heading\">4. Do you offer free shipping?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Yes. We provide <strong>free worldwide shipping<\/strong> on all orders. No extra shipping costs will ever be added to your purchase.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"nm-block-heading wp-block-heading\">5. Can I return or exchange my rug?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Since every rug is <strong>custom-made<\/strong>, we cannot accept returns or exchanges. However, if there is a <strong>mistake in the weaving<\/strong> (wrong size, wrong design, or a clear defect), we will adjust, repair, or correct it at no cost.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"nm-block-heading wp-block-heading\">6. Can I cancel my order?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Yes, you may cancel your order within <strong>24 hours<\/strong> of purchase. After that, weaving begins and cancellations are no longer possible.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"nm-block-heading wp-block-heading\">7. Can I choose my own size and colors?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Absolutely. You can select from our <strong>standard sizes<\/strong> or request exact dimensions. For colors, you may choose from our <strong>Color Catalog<\/strong> or send us an inspiration photo to match.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"nm-block-heading wp-block-heading\">8. What materials do you use?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">We use only <strong>100% natural Moroccan wool<\/strong>. Each rug is hand-knotted with high knot density, making it durable, soft, and long-lasting.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"nm-block-heading wp-block-heading\">9. How should I care for my rug?<\/h3>\n\n\n\n<ul class=\"nm-block-list wp-block-list\">\n<li class=\"\">Vacuum gently and regularly.<\/li>\n\n\n\n<li class=\"\">Rotate your rug every few months to even out wear.<\/li>\n\n\n\n<li class=\"\">Blot spills immediately with mild soap and water.<\/li>\n\n\n\n<li class=\"\">For deep cleaning, we recommend a professional rug cleaner.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"nm-block-heading wp-block-heading\">10. Do you work with designers or wholesale clients?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Yes. We partner with interior designers, architects, and retailers worldwide. If you are interested in <strong>trade pricing or bulk orders<\/strong>, please contact us directly.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>1. Where are your rugs made? Every rug is handwoven in the Middle Atlas region of Morocco, the birthplace of the famous Beni Mrirt rugs. Our artisans use traditional weaving methods that have been passed down for generations. 2. Are your rugs authentic Berber rugs? Yes. All of our rugs are woven by Berber artisans [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-76","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>FAQ - BerberKnots | Berber rugs<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/berberknots.com\/faq\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQ - BerberKnots | Berber rugs\" \/>\n<meta property=\"og:description\" content=\"1. Where are your rugs made? 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